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Home Heat pumps

How to report refrigerant handling incidents in the HVAC sector

by Tom Parker
December 4, 2025
in Heat pumps, HVAC, News, Training
Reading Time: 2 mins read
A A
refrigerant handling

Image: Andrey Popov/stock.adobe.com

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The Australian Refrigeration Council (ARC) has launched a new ‘Report a Breach’ form on the ARCtick website, making it easier for industry members and the public to report potential breaches of refrigerant handling regulations.

Users can now make reports easily via the ARCtick website, with the option to remain anonymous.

This initiative supports ARC’s ongoing commitment to environmental responsibility and regulatory integrity across the refrigeration and air conditioning (RAC) sector.

The ARCtick website provides a list of potential reportable breaches and outlines how submissions will be assessed. Potential breaches include:

  • Unlawful discharge of regulated refrigerants
  • Carrying out work without a permit
  • Possessing refrigerant cylinders without a valid permit
  • Suspected breaches of permit conditions
  • False claims or false advertisement of holding a permit.

Each report is reviewed by the ARC’s compliance team. Depending on the nature of the report, ARC may conduct further enquiries or engage directly with the individuals or businesses involved. High-risk issues may be escalated to the Department of Climate Change, Energy, the Environment and Water (DCCEEW) for regulatory action.

This upgraded reporting tool reinforces ARC’s commitment to strengthening transparency, accountability and continuous improvement across in the RAC industry. By making breach reporting more accessible, the ARC  is helping uphold high standards and safeguard Australia’s environmental and regulatory frameworks.

Subscribe to Pump Industry to discover all the latest industry news, technical articles and thought-leading content from Australia’s only dedicated pump magazine.

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