Unitywater has signed a contract with an IoT software company to extend their partnership by three years to continue optimising its network efficiency, improve customer service, and reduce water loss.
The water and sewerage service provider, based in South-East Queensland, has implemented TaKaDu’s system across 90 per cent of its network, previously preventing billions of litres of water loss and achieving millions of dollars in savings.
Since the companies started working together in 2013, TaKaDu’s event management solution has played a pivotal role in Unitywater’s operations and in its digitisation. Benefits include improved customer service, faster response rates, shortened repair cycles, reduced water loss (non-revenue water) and early leak detection.
Unitywater Acting CEO, Rob Dowling, said that TaKaDu had been instrumental in helping the organisation manage its water network smartly, and reduce its water loss and associated costs.
“We are committed to reducing the cost to serve our customers and TaKaDu’s system continues to help us do that,” Mr Dowling said.
“TaKaDu has helped us improve our operational efficiency and customer service. Providing in-depth visibility, we can detect and resolve leaks early, avoid major water outages and reduce asset failure rates, for example, identifying pump faults that cause bursts before they happen.
“We are pleased to continue our long-term relationship with TaKaDu and look forward to seeing further operational efficiencies.”
TaKaDu’s Founder and CEO, Amir Peleg, said, “This contract renewal offers an important validation of our technology by one of the industry’s leaders in innovation and technology. With a dedicated team overseeing network events, collaboration across departments and improved business processes and procedures, Unitywater offers an excellent example of the benefits of combining people, processes and technology for water efficiency. We look forward to continuing our collaboration going forward.”
The two organisations are working together to develop new functionalities regarding water quality data analytics, pumps and energy-related data.
In 2016, Unitywater and TaKaDu also expanded their relationship by offering TaKaDu’s IoT cloud-based solution to other water utilities across Queensland.